SHIPPING POLICY

Last updated: September 2026

WHERE WE SHIP

We ship to addresses within the United States only, including
Alaska, Hawaii and US territories.

We do not currently ship internationally. Orders placed with a
non-US shipping address will be cancelled and refunded in full.

We cannot ship to freight forwarders or reshipping services.

SHIPPING COST

Shipping is free on every order within the United States,
including all subscription deliveries. There is no minimum order
value.

PROCESSING TIME

Our products are made to order rather than pulled from a shelf.
After you order, your bottle is manufactured, labelled and packed
at our US facility, which takes 3 to 5 business days.

Business days are Monday to Friday, excluding US public holidays.
Orders placed on a weekend or holiday begin processing the next
business day.

DELIVERY TIME

Once your order ships, most US deliveries arrive within 5 to 10
business days.

Total time from order to doorstep is typically 8 to 15 business
days. Remote addresses, Alaska, Hawaii and US territories may take
longer.

These are estimates based on normal carrier performance, not
guarantees. Weather, carrier delays and peak seasons can extend
them.

TRACKING

You'll receive a confirmation email when you order and a second
email with tracking as soon as your order leaves our facility.

Tracking can take 24 to 48 hours to show movement after it is
issued. If your tracking number doesn't update immediately, that
is normal.

If you haven't received a shipping email within 7 business days of
ordering, email support@atoshia.com and we'll find out what's
happening.

SUBSCRIPTION DELIVERIES

Subscription orders are charged and enter production on the same
date each month, then ship on the same schedule as any other
order.

Because production takes 3 to 5 business days, your delivery date
each month will be roughly a week to two weeks after your billing
date. One bottle is a 30-day supply, so deliveries are timed to
arrive as you finish the previous bottle.

You can change your delivery date, skip a shipment, or update your
shipping address at any time from your account — but changes must
be made before the order enters production. To be safe, make
changes at least 24 hours before your renewal date.

If a subscription order has already been charged and entered
production, we can't redirect it, but you can update the address
for all future deliveries.

ADDRESS ACCURACY

Please check your shipping address carefully before completing
checkout.

We are not able to change an address once an order has entered
production. If a package is returned to us because the address was
incorrect or incomplete, we'll contact you and can reship it once,
at no cost. Repeated incorrect addresses may be refused.

DELAYED OR MISSING ORDERS

If tracking shows no movement for more than 7 business days, or
your order hasn't arrived within 21 days of shipping, email
support@atoshia.com. We'll either send a replacement or refund you
in full.

If tracking shows the package as delivered but you haven't
received it, please check with everyone at your address and with
your neighbours, and file a claim with the carrier. Then email us
anyway — we'll do what we reasonably can, though we can't be
responsible for packages the carrier has confirmed delivered.

DAMAGED ORDERS

If your order arrives damaged, email support@atoshia.com within 14
days of delivery with a photo of the product and the packaging.
We'll send a replacement at no cost.

CUSTOMS, DUTIES AND TAXES

As we ship only within the United States, there are no customs
duties or import taxes. Applicable US sales tax is calculated and
shown at checkout.

CONTACT

Atoshia is operated by ISDU LLC
30 N Gould St
Ste R
Sheridan, WY 82801
United States
support@atoshia.com