RETURN AND REFUND POLICY

Last updated: September 2026

We want you to be happy with what you bought. If Atoshia isn't
right for you, we'll refund it.

30-DAY MONEY-BACK GUARANTEE

If you're not satisfied with your first bottle, email
support@atoshia.com within 30 days of delivery and we'll refund
your purchase in full.

You do not need to return the bottle. Keep it, or dispose of it
as you prefer.

This guarantee applies to one bottle per customer.

HOW TO REQUEST A REFUND

Email support@atoshia.com from the address you used to order, or
include your order number.

We may ask what didn't work for you. This helps us improve the
product — it is not a condition of your refund.

Refunds are issued to the original payment method. Most appear
within 5 to 10 business days, depending on your bank or card
issuer. We cannot speed up your bank's processing time.

RETURNS

We do not require or accept physical returns of opened
supplements. For hygiene and safety reasons, returned
supplements cannot be resold, so sending a bottle back costs you
postage and helps nobody.

If your bottle is unopened and you'd prefer to return it, contact
us and we'll tell you whether that's worth doing in your case.

SUBSCRIPTION ORDERS

Your first subscription order is covered by the 30-day guarantee
above.

For subsequent deliveries, you can skip, pause, reschedule or
cancel at any time from your account before the order ships.
There is no minimum commitment and no cancellation fee.

Because you control every upcoming delivery yourself, renewal
orders that have already shipped are not refundable as a matter
of course. If you were charged for a renewal you didn't intend,
email us and we'll look at it.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, or you received the wrong item,
email support@atoshia.com within 14 days of delivery with a photo
of the item and the packaging. We'll send a replacement at no
cost to you.

This is separate from the 30-day guarantee and does not count
against it.

ORDERS THAT HAVEN'T ARRIVED

If your tracking shows no movement for more than 7 business days,
or your order hasn't arrived within 21 days of shipping, contact
us. We'll either send a replacement or refund you in full.

If tracking shows the package as delivered but you haven't
received it, please check with your household and neighbours and
contact your carrier first. Then email us anyway — we'll do what
we reasonably can.

CANCELLING AN ORDER BEFORE IT SHIPS

Our products are made to order, so we begin processing quickly.
If you need to cancel, email us as soon as possible. If the order
hasn't entered production we'll cancel and refund it in full. If
it has, the 30-day guarantee above applies once it arrives.

EXCEPTIONS

This policy covers products bought directly from atoshia.com. We
can't refund products bought from a third-party reseller — those
are not our sales and we can't verify them.

We reserve the right to decline refunds where there is clear
evidence of abuse, such as repeated claims across multiple
accounts or addresses.

YOUR STATUTORY RIGHTS

Nothing in this policy limits any rights you have under
applicable consumer protection law.

CONTACT

Atoshia is operated by ISDU LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
support@atoshia.com